CUSTOMER SERVICE

Contact us

You can contact us in the following ways, and join our mailing list:

By Post
Westmoreland Works
St Mary's Street,Nelson,
Lancs BB9 7BA


Telephone
44 (0) 1282 615886

 

Fax
44 (0) 1282 602329

E-mail
This email address is being protected from spambots. You need JavaScript enabled to view it. 

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Ordering and Payment

Placing your order

When you have chosen the items you wish to buy and added them to your basket, you need to follow these 5 steps to complete your order:

  • Your billing address
  • Shipping information
  • Payment details
  • Review
  • Order Complete - we will send an email to confirm your order details

Order Despatch

Orders are normally despatched from our warehouse within three working days.

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SHIPPING CHARGES

UK orders up to and including £16 = £2.50

UK orders over £16 and below £60 = £4.50

UK orders £60 and over = FREE SHIPPING

 

Overseas orders: Shipping cost depends upon weight of parcel and destination. You will be informed of charges on shipping when you go to checkout but before you enter card details.

Returns Procedure

Faulty or wrong items received
If the goods you receive are not the items you ordered or are faulty, please contact Carradice immediately to let us understand the problem. We will make good your order at our cost.

Item is not suitable
If the item you ordered does not suit your needs, you may return it for a full product refund. Postage will not be refunded.

Frequently Asked Questions

These are the questions we are often asked by customers - you may find the answer to your question here.

Bag Fixing

What's the best saddle bag attachment for me? We have a very extensive range of saddlebag attachments. To help you choose, read about the benefits of each here

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Terms and Conditions

Privacy Statement

We have created this privacy statement in order to demonstrate our firm commitment to privacy. The following discloses our information gathering and dissemination practices for this web site.

We use your IP address to help diagnose problems with our server, and to administer our Web site. Your IP address is used to help identify you and to gather broad demographic information.

Our site uses cookies to keep track of your shopping cart. We use cookies to identify you so we can retrieve your information so you don't have to re-enter it each time you visit our site.

Our site's registration form requires users to give us contact information, like their name and email address, and unique identifiers. We use customer contact information from the registration form to send the user information about our company.

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